Exchange Policy

Effective Date: 22 July 2026

At FORTYSEVEN, every piece is engineered with precision and crafted from premium 925 Sterling Silver. Each product undergoes thorough quality inspection before it leaves our facility.

Due to the premium nature of our jewellery and strict hygiene standards, all sales are final. We do not offer refunds or accept returns for change of mind, incorrect size selection, or personal preference.

However, if an error occurs on our part or during transit, we offer an Exchange-Only Policy under the conditions outlined below.

1. Eligible Reasons for Exchange

You may request an exchange only in the following situations:

Damaged on Arrival

The jewellery arrives with a manufacturing defect or has sustained damage during transit that affects its quality or usability.

Incorrect Product Delivered

You receive a product that is different from the item confirmed in your order.

Please Note: Natural tarnishing, oxidation, or the development of a patina is a normal characteristic of genuine 925 Sterling Silver and is not considered a manufacturing defect.

2. Exchange Process

If your order qualifies for an exchange, please follow the steps below:

Step 1: Notify Us Within 48 Hours

You must contact us within 48 hours of the delivery time shown by the courier.

Requests submitted after this period may not be eligible for exchange.

Step 2: Provide an Unboxing Video

A clear, continuous, and unedited unboxing video is mandatory.

The video must clearly show:

  • The sealed outer package before opening.
  • The complete unboxing process.
  • The damaged or incorrect product.

Claims submitted without a valid unboxing video cannot be processed.

Step 3: Submit Your Request

Email the following to fortysevenjewels@gmail.com:

  • Order Number
  • Unboxing Video
  • Clear photographs of the issue
  • Brief description of the problem

Our support team will review your request within 2–3 business days.

Step 4: Inspection & Replacement

Once your request is approved:

  • A reverse pickup will be arranged (where service is available).
  • If reverse pickup is unavailable, you may be asked to ship the product to our designated address.
  • After the returned product is received and passes inspection, we will dispatch a replacement of the exact same product.

Refunds will not be issued under this policy.

3. Non-Exchangeable Situations

Exchange requests will not be accepted under the following circumstances:

  • Incorrect ring size, bracelet size, or chain length selected by the customer.
  • Damage caused by misuse, accidental impact, improper storage, exposure to chemicals, perfumes, water, or normal wear and tear.
  • Natural oxidation, tarnishing, or patina formation of sterling silver.
  • Change of mind or dislike of the product after delivery.
  • Minor variations in finish or colour due to photography, lighting, or screen settings.
  • Missing or edited unboxing video.
  • Exchange request made after the 48-hour reporting period.

4. No Refund Policy

FORTYSEVEN follows a No Refund Policy.

Refunds will not be provided for:

  • Change of mind
  • Incorrect size ordered
  • Personal preference
  • Delivery delays caused by courier partners
  • Products that have been used, altered, or damaged after delivery

Refunds will only be considered where required under applicable consumer protection laws.

5. Contact Us

If you have any questions regarding our Exchange & Refund Policy, please contact our support team:

FORTYSEVEN

Email: fortysevenjewels@gmail.com